Logitech Harmony Link Hub Will No Longer Work In March

Logitech Harmony Link Hub Will No Longer Work In March

"I understand some of you have Harmony Links that are working perfectly fine right now". Because the certificate that's expiring relates to security, we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability. Logitech offered a 35 percent discount on a newer and similarly capable product called the Harmony Hub, but this did little to calm angered customers who vowed never to buy Logitech products again.

The announcement of the impending shut down came via email, in which Logitech said it would "discontinue service and support" for the Harmony Link on March 16, 2018 and warned users that the device "will no longer function after this date".

We also developed this FAQ to address ongoing questions regarding this change.

The company says a "technology certificate license" will expire next year, which they don't intend to extend. The Harmony Link hasn't been sold since 2015 but still has a small active user base.

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The company also explains why, exactly, it chose to make the Harmony Link EOL, or End Of Life, in the first place. For instance, the company admits to censoring the term "class action lawsuit" as its support forums do not allow for solicitation. Some of them reached Logitech support forums and Reddit to express their dissatisfaction. "This includes keeping the conversation productive by monitoring the language used and automatically blocking profanity or personal attacks", said Logitech. This is common practice.

It's also unblocked the words "class action lawsuit" from its user forums but says the goal of the filter was to prevent law firms offering services on the site, which is not allowed under its Community Terms of Use. "We have unblocked the terms and are reviewing our list of blocked terms".

As for reports of a "fire sale" of old Harmony Link hardware, Logitech insists that was not in fact the case.

No, we did not. Deliberately bricking those products while encouraging them to migrate to a newer model is, on the other hand, a considerably rarer thing to do - though consumers should be wary that with the rise of networked home electronics, companies can choose to turn off their tech at the flick of a button. As Popular Science additionally noted, the Harmony Link relies upon a cloud-based service to function that will be taken offline, ensuring that users will be locked out no matter what.

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