Apple MacBook 'butterfly' keyboard issues prompt class-action suit

Apple MacBook 'butterfly' keyboard issues prompt class-action suit

Just as the report about the class action broke out, a change.org petition, which has garnered a massive 17k signatures in just over a week, has called on Apple to recall all MacBook with butterfly switch keyboards, citing that the hardware design is flawed inherently while manufacturing.

Apple needs to make rounds to the court.

Apple has been hit with a class-action lawsuit that alleges that the company already knew of flaws in its MacBook variants since 2015, before or at the keyboard's launch.

Unfortunately for Apple, the curious case of the failing MacBook Pro and MacBook keyboards is refusing to go away. The mechanism was announced as a key feature of the 12-inch MacBook in 2015, as a way to shrink the thickness of the keyboard and thus allow for a skinnier notebook. This keyboard, which has a polarised butterfly design, has been used on the company's MacBook and the 2016 MacBook Pro models.

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The keyboard on a MacBook Pro with a touch bar.

The lawsuit claims the MacBook has been assembled in such a way that when "minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register". Many users were forced to take their laptop for a trip to the service center. The cost of replacing an affected keyboard is in the $700 range, a ridiculous price, but an unavoidable one for Apple customers.

Users have found that the keyboards were anything but. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism". But of course, they weren't open about it. Apple also released support documents detailing a method of cleaning the keyboard with a can of compressed air, which users claimed to be quite ineffective. This technique doesn't really have a great success rate as per those who have faced the problem.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops".

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