CVS apologizes to transgender woman for prescription denial

CVS apologizes to transgender woman for prescription denial

According to CVS, The pharmacist has since been fired.

CVS said Friday it fired a pharmacist accused of refusing to fill a hormone prescription for a transgender customer at a Phoenix-area store.

She claims the pharmacist loudly questioned her in front of other customers and rejected her and her doctor's requests to transfer the prescription to another location.

But when she gave her prescription to the pharmacist, he denied her the medication without giving a reason, she wrote.

"CVS extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", CVS said Friday on Twitter.

In her post, Hall says the pharmacist would not give her back the prescription note, so she was unable to take it to another pharmacy to be filled.

"Embarrassed and distressed, I almost started crying in the middle of the store", Hill said. In an article posted to ACLU's website Thursday, Hall wrote about how she was at the point where she would soon start seeing her body reflect her gender identity. CVS in April to get her first prescription for hormone therapy.

A pharmacist working for CVS in Arizona refused to fill a trans woman's hormone prescription and is no longer employed by the company, according to statements released from the woman, Hilde Hall, on Thursday and the company on Friday.

CVS spokesman DeAngelis apologized for the company's unresponsiveness to Hall's complaints about her treatment.

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This month, Hill filed a complaint against CVS with the with the Arizona State Board of Pharmacy and asked for a public apology.

ACLU Senior Staff Attorney Joshua Block said the assurances from the pharmacy chain are important at a moment in time when the Trump administration has signaled its intent to roll back health care protections for transgender and non-binary individuals.

Based on federal and some state laws, CVS does allow a pharmacist to refuse to fill specific medications if doing so would violate the person's religious convictions, DeAngelis said.

CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers.

The Arizona State Board of Pharmacy is investigating after Nicole Arteaga described in a viral Facebook post how she was publicly humiliated when attempting to fill the prescription to end her pregnancy - a pregnancy she wanted, but needed to terminate because she would ultimately miscarry.

Hall ended up getting her prescription filled at a local Walgreens, "where the medication was filled without question", she wrote.

Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.

"Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect", she wrote. So, she was unable to take it to another pharmacy.

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