Microsoft pauses Windows 10 update after files disappear

Microsoft pauses Windows 10 update after files disappear

Microsoft has paused the roll-out of its "Windows 10 October 2018" update after several users complained that installing the update has been wiping off their data. It was launched to coincide with a new range of Surface hardware being unveiled at an event in NY.

The issue appears to have been relayed to Microsoft via the Windows 10 Feedback Hub feature months ago, with "tons of reports" being filed by users experiencing data loss.

A statement on Microsoft's website says the company has "paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as [it investigates] isolated reports of users missing some files after updating". When the update started rolling out worldwide, suddenly the issue spread much further than it did during Insider testing. "On two the upgrade went perfectly, but on the desktop PC one profile had the documents and pictures folder deleted", the user wrote.

Those affected should "minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area", according to Microsoft's support page. You can also reach out to Microsoft through chat by clicking this link.

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The update is reported to affect users' files stored in the "Documents" folder.

Dona Sarkar, who runs the Windows Insider Program, tweeted that those who are affected by this issue to call Microsoft's support lines.

It has also requested users who already downloaded the update not to install it. Photos which are dragged from the app to your desktop are marked as Read Only, meaning if you intend to modify the photos in any way before uploading them you need to adjust their properties first or save a copy of the file.

"Microsoft wants to encourage people to update quite often", he said.

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